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Incident log

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2026-09-11 — Scaffolding copy leaked across shops

  • Symptom: Joinery, Marlow and Finch and Wag and Whisker showed Gift Bow copy in visible places: products page subtitle ("Every hamper, treat and trimming"), newsletter footers, cart bundle labels; Wag and Whisker promised "save 10%" where the computed saving was 5%.
  • Cause: shops scaffolded from the hampers app inherited its locale files; only part of the strings were re-copywritten. Fragment caching then hid fixes until caches were cleared.
  • Fix: full storefront copy pass in EN and DE per shop; subscription labels made generic so the computed saving is the only number; caches cleared post deploy.
  • Prevention: the release runbook includes the cache clear; new shops must grep their locales for the parent shop's brand before first deploy.

2026-09-11 — Two newest shop databases missing from nightly backups

  • Symptom: pg-backup covered five databases; marlowfinch-db and flugschule-db (created later) were not in the target list.
  • Fix: targets extended (including the GrowCentric pair); verified with a manual run uploading all nine dumps to Spaces.
  • Prevention: the DR runbook lists the covered databases; adding a shop means adding a backup target in the same change.